FAQ's
Orders & Fulfilment
How long will it take to receive my order?
All items are made to order and typically ship within 2–5 business days. Delivery times depend on your location:
- UK & Europe: 3–7 business days
- USA & Canada: 5–10 business days
- Rest of the world: 7–14 business days
Where are orders shipped from?
Your order is produced and shipped locally whenever possible — this helps reduce delivery times, costs, and environmental impact.
Can I track my order?
Yes! Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link.
Products & Customisation
What sizes do your prints come in?
Prints are available in A4, A3, A2, and A1 sizes. Please check individual product pages for framing options and availability.
What paper do you use?
We use premium heavyweight matte paper — soft to the touch, non-reflective, and ideal for showcasing colour and detail.
Can I order framed prints?
This option will be available very soon.
Do you offer custom designs?
We welcome custom requests! Please get in touch via the Contact Us form below, and we’ll do our best to help.
Payments & Discounts
What payment methods do you accept?
We accept most major payment options, including:
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Do you offer a first-order discount?
Yes! Subscribe to our emails to receive a special discount code for your first purchase.
We promise not to fill your inbox with spam, we will keep marketing emails to a minimum and only let you know about the good stuff!
Returns & Issues
Can I return or exchange a product?
All items are made to order, so we don’t offer returns or exchanges unless the item is damaged or incorrect.
Please double-check your selections before placing your order.
My item arrived damaged - what do I do?
We’re so sorry! Please send a photo of the damaged item and your order number to support@judeeditions.com within 7 days of delivery and we'll do our very best to resolve your issue.